01
Start
Tell Us What Went Wrong
Tell us what went wrong and include your booking reference and any relevant emails.
Complaint received
YOUR TRIP STARTS HERE
Got a Destination in Mind? Let's Find You a Fare.
Tell us where you're travelling and when you'd like to go. We'll compare available flights, check the prices and send you a quote so you can decide what works best for you.
HOW WE DEAL WITH COMPLAINTS
You've Made a Complaint. What Happens Next?
We know you'll want an answer, especially when something has gone wrong with your travel plans. Here's what we do once your complaint reaches us.
02
Review
We Check Your Booking
We'll read your complaint, check the booking details and ask if anything needs clarifying.
Details checked
03
Investigate
We Follow It Up
If needed, we'll contact the airline or hotel to check their side of things.
Enquiries made
04
Outcome
We Let You Know
We'll explain what we've found, what happens next and where you can seek further help.
Response provided
AFTER YOU SUBMIT
What Happens After We Receive Your Complaint?
We'll read what you've sent and check the details. If we need anything else, we'll get in touch.
01
WE'VE RECEIVED YOUR COMPLAINT
First, We'll Check What Happened.
We'll read your complaint, check the booking and contact you if we need more information.
RESPONSE TIME
Some complaints take longer to investigate, especially when we need information from an airline or hotel.
02
WHEN TO CONTACT US
Please Tell Us as Soon as You Can.
Our complaints policy asks you to write within 21 days of the incident, or within 7 days of returning from Hajj or Umrah. Complaints sent later may take longer to resolve.
03
STILL NOT SATISFIED?
You Can Ask Us to Look Again.
If you're unhappy with our response, tell us which points you'd like us to reconsider. Include your booking reference so we can find your case.
complaints@7-continentstravel.co.ukCOMPLAINTS BY POST
Prefer to write to us? Send your complaint to:
7 Continents Travel Ltd
262A Upper Tooting Road
London, SW17 0DN
United Kingdom